Yes. The Ministry of Health have indicated their intent to replace the current paper-based survey with Mārama. Discussions are currently underway and we expect to have a Consumer Satisfaction Survey replacement sometime in 2016.

Please use the pricing calculator to see exactly what Mārama Consumer Experience Real-time Feedback would cost per annum for your organisation. There are a wide range of customisation and support options. The site license is $2800 pa and includes…

• Use of Mārama RTF survey software
• Unlimited data collection from 5 devices and then $100 per additional device pa after that (sites need to purchase own hardware)
• Up to 2500 web based results via a URL link and then $100 for bulk purchase of another 2500 results after that.
• One survey – HDC RTF question set*
• Mārama RTF live results dashboard
• Set of organisational detailed reports

*Option of adding 2 additional questions into HDC survey – $150 set up fee per additional question applies

The analytics includes a real-time reporting website and a full Business Intelligence system. You can design and distribute your own reports which can be as simple or sophisticated as you want. You can also buy additional surveys for $1000 which we will design and modify for you – you only need to supply the text and translations.

Listed below or download Core Questions

I am completing this survey as… a consumer or service user or person seeking support OR  family, whānau or friend

Thinking about your most recent experience with the service/people who support you, how much do you agree or disagree with the following statements (5 point Likert with smiley faces).

Q1 Relationship/Partnerships.  I feel respected

Q2 Communication/Information. I am involved in decision making

Q3 Continuity of Care/Coordination. The people I see communicate with each other when I need them to (Don’t know option)

Q4 Family Involvement.  My family / whānau are given information and encouraged to be involved (N/A option)

Q5 Recovery and Support.  I have the support I need for the future

Q6 Recovery and Support. Our plan is reviewed regularly

Q7 Friends and Family.  I would recommend this service to friends and family if they needed similar care or treatment

Q8 Free Text. Is there anything you want to say about your recent experience with the service or anything you think we can improve on?

Demographics: Age group / Gender / Ethnicity

Organisations are responsible for purchasing and managing their own devices. Mārama will work on iPads and Android devices but is not currently available on Windows devices.

The Mārama service is hosted on CBG’s own servers – all reports, the surveys designer, survey management and Business Intelligence websites can be accessed on any web browser. Please see the list of  RECOMMENDED DEVICES AND SPECIFICATIONS

If you wish to purchase another device not on this list it will need to be approved by CBG before purchase so that we can be sure it meets the minimum specifications needed to run Mārama.

Yes. All data on tablets is stored in an encrypted form. If a tablet was stolen the data from Mārama will be unreadable. The data that is uploaded to the Mārama servers is stored on CBG’s own servers. It is not stored “in the cloud”.  Our servers are protected by biometric scanning and double locks on data warehouse servers and on individual cabinets. All access is password protected, and locked to specific IP addresses. We conduct regular independent security audits.

We are running a series of webinars depending on demand. We will record and post on this site for those who are unable to attend. The next webinar is to be confirmed.

CLICK ON THE RECORDED WEBINARS BELOW TO VIEW

Overview of analytics package and demo of how to create your own reports) (30min)

Broadcasting and Scheduling Reports (5mins)

We talk about the ‘Site Licence’, which is a base package including survey software, services and analytics. There is an annual fee (see FAQ on cost and pricing calculator). For the purposes of the Mārama Real-time Feedback programme a ‘site’ can be an individual, individual organisation, DHB, NGO, or a group of any of these.

For example, several NGO’s may wish to spread the cost by using one site licence, which includes 5 device licenses, but purchase additional device licenses.  We require one identified liaison person at each ‘site’ to work with, so in the example above there would need to be an identified person to manage all organisations that come under that site license.

For the HDC core survey only two additional questions are permitted. Provider, consumer and family / whānau feedback in the pilot advocated for the survey to be short and easy to understand. The survey encourages people to complete multiple times, as their experiences may vary each contact or appointment.

These can be selected from a ‘question bank‘, which contains questions and translations used in the pilot. We will add questions used by other organisations as the programme progresses. Alternatively organisations can provide questions of their own.

The software has been designed to allow sites to quickly design and implement new surveys of their own if required using our survey designer tool. We can provide a quote to do this for sites if they prefer and assist in question design.

The HDC questions set is available in 7 languages. The additional questions need to be translated as they are part of the same survey. For any additional surveys, organisations can run in one language, several, or all listed below.

Organisations are responsible for their own translations. As more organisations use Mārama we will develop a bank of questions and translations, which will be made accessible to participating organisations to select from. Currently we have set of additional questions and translations used in the pilot you may wish to use.

• English
• Māori
• Tongan
• Samoan
• Chinese
• Korean
• Hindi

Included in the site license is an impressive analytics package which is continually improving.

1. Live reports updating every 10 minutes- provides a simple summary of results, good for presenting to the public and services. See example

2. Organisational reports updating hourly, see example. A set of  automatically populated analyses for the HDC question set. Accessible via a secure website, with numerous sharing and broadcasting options. You can also opt to use a full Business Intelligence system. You can design and distribute your own reports with the drag and drop editor. A simple analysis can take only a few minutes to create.

If you prefer, we can quote to design and modify your surveys. Where appropriate we can make additional analysis available for all participating organisations, growing the standard set of analysis over time.

CBG will work at a reasonable level with one key identified person for each site licence, to ensure they are able to use the software and are able to load and run the survey(s). Your organisation is responsible for wider staff training unless otherwise arranged.

CBG can provide a quote for additional support, training days, and development of additional analytics, question/survey design and writing if required. Higher level support may incur additional costs at the discretion of CBG and in negotiation with the client.

Depending on demand, we will be holding a series of webinars demonstrating the survey designer and the Business Intelligence tool for the organisational analytics. 0800 support will also be provided.

There is an online support portal available for users , which will continue to be developed throughout 2016 and includes:

• Help ticket system and tracking of communications
• Survey installation and training resources
• Patient/service information and resources, leaflet and posters
• Current and past newsletters
• Shared solutions and resources
• Community chat forum